Deep-Sky Planner 4 Astronomy Observing Software

Knowledgebase ■ Search ■ Contact Us ■ About Knightware

Software engineered for observing™

Deep-Sky Planner
Observation Planning & Logging Software for Astronomers

Policies

■ Shipping
■ Upgrades
■ Updates
■ Returns

Policies

Shipping

There is currently no charge for shipping. Product CDs are shipped as follows:

	USA	USPS First Class Mail (2-3 days). A shipping notice will be e-mailed to you.
	Everywhere else	USPS Airmail Letter-Post (4-7 days). A shipping notice will be e-mailed to you.

If you would like to request a different shipping method, please contact Knightware before ordering. Other charges may apply.

Upgrades

Upgrade pricing is available to owners of Deep-Sky Planner 4 Special Edition.
You can place an upgrade order by clicking Help | Upgrade in Deep-Sky Planner 4 Special Edition.

Upgrade pricing is also available to owners of version 3.0. Version 3.0 product owners may:

provide an image of the original product disc as proof of ownership. The easiest way to do that is to scan the disk on a flatbed scanner or take a digital photo. The image should be sent to Knightware before your order can be fulfilled.

Updates

Updates to Deep-Sky Planner 4 (e.g., version 4.2, 4.3) are provided to licensed users free of charge and are available on the support page. Free updates include bug fixes, feature enhancements and new features.

Return Policy

If you are not happy with this product for any reason you may request a refund of your original product purchase price (excluding shipping) if:

You purchased the original product from Knightware.
You make your refund request within 30 days of purchase.
You must return your original product CD and case to Knightware with your written request for a refund. Please see Contact Us for mailing information.