Policies
Shipping
There is currently no charge for shipping. Product CDs are shipped as follows:
| USA | USPS First Class Mail (2-3 days). A shipping notice will be e-mailed to you. | |
| Everywhere else | USPS Airmail Letter-Post (4-7 days). A shipping notice will be e-mailed to you. |
If you would like to request a different shipping method, please contact Knightware before ordering. Other charges may apply.
Astronomy Club Discount Program
Deep-Sky Planner:
Knightware’s Astronomy Club Discount Program is intended to provide members of recognized astronomy clubs or societies a discount on Deep-Sky Planner when ordering software together. Five (5) or more copies receive a discount of 20%. Twenty (20) or more copies receive free shipping anywhere.
To qualify for these special rates:
- The order must be placed by an officer of a recognized astronomy club on behalf of club members in good standing.
- Payment must be received in full before shipping.
- Payment may be made by PayPal, Google Checkout or check payable to Knightware (US banks only).
- CDs will be shipped in the US via USPS Priority Mail with delivery confirmation or Federal Express Ground unless otherwise requested. International orders will be shipped by arrangement. CDs must be shipped to one address.
- All taxes, duties and customs fees are the responsibility of the customer.
Please contact Knightware to place your order or to ask for further information.
Upgrades
Deep-Sky Planner:
Upgrade pricing is available to owners of Deep-Sky Planner 4.
Caution: Spam blockers eat e-mails. Please make sure that you can receive e-mail from knightware.biz.
| Upgrade Program | Discount |
|---|---|
If you purchased Deep-Sky Planner 4 before Jan 1, 2009, you qualify for this upgrade. |
50% |
If you purchased Deep-Sky Planner 4 from an authorized dealer on or after Jan 1, 2009, you may request a coupon from Knightware for the amount of your version 4 purchase, excluding tax and shipping. Please include proof of purchase, such as a photocopy of your receipt showing date of purchase and amount. This offer expires 1 August 2010. |
Version 4 purchase price |
If you purchased Deep-Sky Planner 4 Special Edition from Oceanside Photo & Telescope, please order DSP5SEUCD and send proof of purchase, such as a photocopy of your receipt showing date of purchase, amount and dealer to Knightware. This offer expires 1 August 2010. |
$10 |
SQM Reader Pro:
There are currently no upgrades available for SQM Reader Pro.
Updates
Deep-Sky Planner:
Updates to Deep-Sky Planner (e.g., version 4.2, 4.3) are provided to licensed users free of charge and are available for download by visiting Help | Check for Updates in Deep-Sky Planner. or by visiting the Deep-Sky Planner Community (login required).Free updates include bug fixes, feature enhancements and new features.
SQM Reader Pro:
Updates to SQM Reader Pro are provided to licensed users free of charge and are available for download by visiting Help | Check for Updates in SQM Reader Pro. Free updates include bug fixes, feature enhancements and new features.
Return Policy
If you are not happy with your software you may request a refund of your original product purchase price (excluding shipping) if:
- You purchased the original product from Knightware.
- You make your refund request within 30 days of purchase.
- You have not requested an activation code for your software.
- You return your undamaged original product CD and case to Knightware with your written request for a refund. If you purchased digital delivery (no CD), simply send your refund request. Please see Contact Us for mailing information.
- You destroy all copies of the software that you have, including archival copies.