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Policy Topics

• Shipping
• Club Discount
• Upgrades
• Updates
• Returns





Policies

Shipping

There is currently no charge for shipping. Product CDs are shipped as follows:

  USA USPS First Class Mail (2-3 days).  A shipping notice will be e-mailed to you.
  Everywhere else USPS Airmail Letter-Post (4-7 days).  A shipping notice will be e-mailed to you.

If you would like to request a different shipping method, please contact Knightware before ordering. Other charges may apply.


Astronomy Club Discount Program

Deep-Sky Planner:

Knightware’s Astronomy Club Discount Program is intended to provide members of recognized astronomy clubs or societies a discount on Deep-Sky Planner when ordering software together. Five (5) or more copies receive a discount of 20%. Twenty (20) or more copies receive free shipping anywhere.

To qualify for these special rates:

Please contact Knightware to place your order or to ask for further information.


Upgrades

Deep-Sky Planner:

Upgrade pricing is available to owners of Deep-Sky Planner 4.

Caution: Spam blockers eat e-mails. Please make sure that you can receive e-mail from knightware.biz.

Upgrade Program Discount

If you purchased Deep-Sky Planner 4 before Jan 1, 2009, you qualify for this upgrade.

Please order DSP5UCD and include your version 4 product key with your order. Product Key can be entered in step one of the checkout process in the 'Special Instructions or Comments About Your Order' box.

50%

If you purchased Deep-Sky Planner 4 from an authorized dealer on or after Jan 1, 2009, you may request a coupon from Knightware for the amount of your version 4 purchase, excluding tax and shipping.

Please include proof of purchase, such as a photocopy of your receipt showing date of purchase and amount.

This offer expires 1 August 2010.

Version 4 purchase price

If you purchased Deep-Sky Planner 4 Special Edition from Oceanside Photo & Telescope, please order DSP5SEUCD and send proof of purchase, such as a photocopy of your receipt showing date of purchase, amount and dealer to Knightware.

This offer expires 1 August 2010.

$10

 

SQM Reader Pro:

There are currently no upgrades available for SQM Reader Pro.


Updates

Deep-Sky Planner:

Updates to Deep-Sky Planner (e.g., version 4.2, 4.3) are provided to licensed users free of charge and are available for download by visiting Help | Check for Updates in Deep-Sky Planner. or by visiting the Deep-Sky Planner Community (login required).Free updates include bug fixes, feature enhancements and new features.

SQM Reader Pro:

Updates to SQM Reader Pro are provided to licensed users free of charge and are available for download by visiting Help | Check for Updates in SQM Reader Pro. Free updates include bug fixes, feature enhancements and new features.


Return Policy

If you are not happy with your software you may request a refund of your original product purchase price (excluding shipping) if: