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Policy Topics

• Shipping
• Discount Program
• Upgrades
• Updates
• Returns





 

Policies

Shipping

There is currently no charge for shipping. Product CDs are shipped as follows:

  USA USPS First Class Mail (2-3 days).  A shipping notice will be e-mailed to you.
  Everywhere else USPS Airmail Letter-Post (4-7 days).  A shipping notice will be e-mailed to you.

If you would like to request a different shipping method, please contact Knightware before ordering. Other charges may apply. Duties and customs fees are the responsibility of the customer.


Astronomy Club/ Institutional Discount Program

Deep-Sky Planner:

The benefits of a club order obviously start with cost per copy as described below. But in addition to that, club use permits sharing of observing plans and observations among club members and submitting observations for observing awards. You can even stylize your reports specifically for your club using Deep-Sky Planner's report stylesheets.

Special Pricing

Knightware’s Astronomy Club Discount Program is intended to provide members of recognized astronomy clubs or institutions a discount on Deep-Sky Planner when ordering software together. This offer is good for new user digital delivery software only. Ten (10) or more copies receive a discount of 20%. Duties and customs fees are the responsibility of the customer.

Please contact Knightware before placing your order to get further information.


Upgrades

Deep-Sky Planner 7:

Upgrade pricing is available to owners of Deep-Sky Planner 6.

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Upgrade Program Discount

If you own Deep-Sky Planner 6, please order DSP7UDL or DSP7UCD as appropriate. If Knightware cannot verify that you own a license to the version 6, we will attempt to contact you be e-mail. If we are not able to verify your eligibility for an upgrade license, your order will be canceled and you will receive a refund.

SQM Reader Pro 3:

Upgrade pricing is available to owners of SQM Reader Pro 2.

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Upgrade Program Discount

If you own SQM Reader Pro 2, please order SQMPRO3UDL or SQMPRO3UCD as appropriate. If Knightware cannot verify that you own a license to the version 2, we will attempt to contact you be e-mail. If we are not able to verify your eligibility for an upgrade license, your order will be canceled and you will receive a refund.


Updates

Deep-Sky Planner:

Updates to Deep-Sky Planner (e.g., version 7.1) are provided to licensed users free of charge and are available for download by visiting Help | Check for Updates in Deep-Sky Planner or by visiting the Deep-Sky Planner Community (login required). Free updates include bug fixes, feature enhancements and new features.

SQM Reader Pro:

Updates to SQM Reader Pro are provided to licensed users free of charge and are available for download by visiting Help | Check for Updates in SQM Reader Pro or by visiting the SQM Reader Pro Community (login required). Free updates include bug fixes, feature enhancements and new features.


Return Policy

If you are not happy with your software you may request a refund of your original product purchase price (excluding shipping) if: