Policies
Shipping
There is currently no charge for shipping. Product CDs are shipped as follows:
| USA | USPS First Class Mail (2-3 days). A shipping notice will be e-mailed to you. | |
| Everywhere else | USPS Airmail Letter-Post (4-7 days). A shipping notice will be e-mailed to you. |
If you would like to request a different shipping method, please contact Knightware before ordering. Other charges may apply.
If you would like to purchase using wire transfer, please contact Knightware for wiring instructions. The current fee for this service is $15.00.
Astronomy Club/ Institutional Discount Program
Deep-Sky Planner:
Knightware’s Astronomy Club Discount Program is intended to provide members of recognized astronomy clubs or institutions a discount on Deep-Sky Planner (new user CD or Download only) when ordering software together. Ten (10) or more copies receive a discount of 20%. Twenty (20) or more CD copies receive free shipping anywhere.
To qualify for these special rates:
- The order must be placed by an officer of a recognized astronomy club on behalf of club members in good standing or an employee of the institution
- Payment must be received in full before Knightware ships CDs or emails licenses.
- Payment may be made by PayPal, Google Checkout or check payable to Knightware (US banks only).
- CDs will be shipped in the US via USPS Priority Mail with delivery confirmation or Federal Express Ground unless otherwise requested. International orders will be shipped by arrangement. CDs must be shipped to one address.
- All taxes, duties and customs fees are the responsibility of the customer.
Please contact Knightware to place your order or to ask for further information.
Upgrades
Deep-Sky Planner:
Upgrade pricing is available to owners of Deep-Sky Planner 4.
Caution: Spam blockers eat e-mails. Please make sure that you can receive e-mail from knightware.biz.
| Upgrade Program | Discount |
|---|---|
If you purchased Deep-Sky Planner 4 please order DSP5UCD or DSP5UDL as appropriate. Please include your version 4 product key with your order. Product Key can be entered in step one of the checkout process in the 'Special Instructions or Comments About Your Order' box. |
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If you purchased Deep-Sky Planner 5 Special Edition from Oceanside Photo & Telescope, please order DSP5SEUCD or DSP5SEUDL as appropriate. Please send proof of purchase, such as a photocopy of your receipt showing date of purchase to Knightware. |
SQM Reader Pro:
There are currently no upgrades available for SQM Reader Pro.
Updates
Deep-Sky Planner:
Updates to Deep-Sky Planner (e.g., version 5.1) are provided to licensed users free of charge and are available for download by visiting Help | Check for Updates in Deep-Sky Planner. or by visiting the Deep-Sky Planner Community (login required).Free updates include bug fixes, feature enhancements and new features.
SQM Reader Pro:
Updates to SQM Reader Pro are provided to licensed users free of charge and are available for download by visiting Help | Check for Updates in SQM Reader Pro. Free updates include bug fixes, feature enhancements and new features.
Return Policy
If you are not happy with your software you may request a refund of your original product purchase price (excluding shipping) if:
- You purchased the original product from Knightware.
- You make your refund request within 30 days of purchase.
- You have not requested an activation code for your software.
- You return your undamaged original product CD and case to Knightware with your written request for a refund. If you purchased digital delivery (no CD), simply send your refund request. Please see Contact Us for mailing information.
- You destroy all copies of the software that you have, including archival copies.