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Policy Topics

• Shipping
• Discount Program
• Upgrades
• Updates
• Returns





 

Policies

Shipping

There is currently no charge for shipping. Product CDs are shipped as follows:

  USA USPS First Class Mail (2-3 days).  A shipping notice will be e-mailed to you.
  Everywhere else USPS Airmail Letter-Post (4-7 days).  A shipping notice will be e-mailed to you.

If you would like to request a different shipping method, please contact Knightware before ordering. Other charges may apply. All taxes, duties and customs fees are the responsibility of the customer.

If you would like to purchase using wire transfer, please contact Knightware for wiring instructions. The current fee for this service is $20.00.


Astronomy Club/ Institutional Discount Program

Deep-Sky Planner:

The benefits of a club order obviously start with cost per copy as described below. But in addition to that, club use permits sharing of observing plans and observations among club members and submitting observations for observing awards. You can even stylize your reports specifically for your club using Deep-Sky Planner's report stylesheets.

Special Pricing

Knightware’s Astronomy Club Discount Program is intended to provide members of recognized astronomy clubs or institutions a discount on Deep-Sky Planner when ordering software together. This offer is good for new user digital delivery software only. Ten (10) or more copies receive a discount of 20%.

To qualify for these special rates:

Please contact Knightware to place your order or to ask for further information.


Upgrades

Deep-Sky Planner 7:

Upgrade pricing is available to owners of Deep-Sky Planner 6.

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Upgrade Program Discount

If you own Deep-Sky Planner 6, please order DSP7UDL or DSP7UCD as appropriate. Make sure to include your version 6 product key with your order. Product Key can be entered in step one of the checkout process in the 'Special Instructions or Comments About Your Order' box.

Product key is found inside your CD case or in your purchase confirmation email. It should also be at Help | Product Key in Deep-Sky Planner. Your version 6 product key is different from your version 7 product key!

SQM Reader Pro 3:

Upgrade pricing is available to owners of SQM Reader Pro 2.

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Upgrade Program Discount

If you own SQM Reader Pro 2, please order SQMPRO3UDL or SQMPRO3UCD as appropriate. Make sure to include your version 2 product key with your order. Product Key can be entered in step one of the checkout process in the 'Special Instructions or Comments About Your Order' box.

Product key is found inside your CD case or in your purchase confirmation email. It should also be at Help | Product Key in SQM Reader Pro. Your version 2 product key is different from your version 3 product key!

see SQMPRO3UDL

SQMPRO3UCD coming soon


Updates

Deep-Sky Planner:

Updates to Deep-Sky Planner (e.g., version 7.1) are provided to licensed users free of charge and are available for download by visiting Help | Check for Updates in Deep-Sky Planner or by visiting the Deep-Sky Planner Community (login required). Free updates include bug fixes, feature enhancements and new features.

SQM Reader Pro:

Updates to SQM Reader Pro are provided to licensed users free of charge and are available for download by visiting Help | Check for Updates in SQM Reader Pro or by visiting the SQM Reader Pro Community (login required). Free updates include bug fixes, feature enhancements and new features.


Return Policy

If you are not happy with your software you may request a refund of your original product purchase price (excluding shipping) if:

Sky Quality Meters are not returnable. If there is a product defect, please contact the manufacturer directly.




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