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Discussion Group:

Licensed users can join the Deep-Sky Planner discussion group:

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Product Support

New user help

Installation help - click here to see the installation help page.  The file installation_help.htm is also present on your installation CD.

Activation help - access this file by clicking the help button in the Software Activator.

Knowledgebase - click here to visit the Knowledgebase.  RSS feeds are available to help you stay up to date on your area of interest.

Other Resources - see the Resources page

Having trouble logging in to licensed user's page?  If you are using Internet Explorer (IE), your Privacy settings may be interfering with the log in process - after entering your Username and Password, you may see a page that says 'You are not logged in.'

This can be remedied by temporarily changing your privacy setting for IE.  In IE6 or IE7, go to Tools | Internet Options and select the Privacy tab.  Make sure that your Privacy setting is 'Medium High' or below.  The 'High' setting may cause problems.

More help

Please check the product's online help files: Getting Started Tutorial and Deep-Sky Planner Help.  These are both available in Windows HTML Help format from the product's Help menu and in Adobe Acrobat (PDF) format in your product's Help subfolder, and in the root folder of your product CD.  You can use the full-text search capability in Windows HTML Help or Acrobat Reader to find information quickly in these exhaustive documents which currently occupy 360 pages.

Some problems (and performance issues) can be remedied by having your version of Windows updated.  Please use Microsoft Windows Update to be sure your computer is up to date.

If you need further help, please contact Support.  If you'd like to discuss your problem by telephone, see Contact Us for information.

Updates

Support and updates for Deep-Sky Planner 4 are available by logging in to the licensed users' support page below - you will need your product key to log in.

If you own the version 4.3 CD and have had trouble installing an update using Check for Updates, please contact Support.

Please note that Deep-Sky Planner 4 (v4.1.0 and later) allows licensed users to log in directly to the Licensed Users' Support page from Deep-Sky Planner by using the Support on the Web feature on the Help menu.  Licensed users can also check for software updates and download them if available by using the Check for Updates feature on the Help menu.

Q. How do I know which version I am running?
A. Click About on the Deep-Sky Planner  Help menu and locate the Build number in the lower right of the red box. (Click to enlarge)

A Note to Owners of Deep-Sky Planner v3.0  

Version 3 was released in 1998 and was published by Sky Publishing.  It is out of publication now and is no longer supported.  That said, there are two updated support files below that may satisfy your support question.  If you wish to try the latest version (4), you are eligible for the upgrade price.  If you like the product this is the only viable option for receiving active support and updates.

Update 1: A problem occurs with the Location Manager under Windows 2000 and later. The list of areas is incomplete due to a problem with Windows.

This problem affects the file DSTool.dll, version 1.00.

Update instructions:

• Click here to download version 1.10 of DSTool.dll (118 kb) dated 02 August 2001
• Copy the downloaded file DSTool.dll into your main product folder, e.g., C:\Program Files\Sky Publishing\Deep-Sky Planner, thereby replacing version 1.00 of the same.

Update 2: A problem involving deep-sky and star documents has been fixed.  Some users have reported a Windows exception occurring when the Magnitude properties dialog is opened, or when sorting by magnitude.  This problem affects the file DSDpSky.dll, version 1.00.

Update instructions:

• Click here to download version 1.01 of DSDpSky.dll (307 kb) dated 24 September 2003
• Copy the downloaded file DSDpSky.dll into your main product folder, e.g., C:\Program Files\Sky Publishing\Deep-Sky Planner, thereby replacing version 1.00 of the same file.